Frequently asked questions
Find practical answers about our luggage lockers and key boxes.
Luggage lockers
Book your locker online in advance or directly on site. You can book several lockers if needed.
Bookings cannot be cancelled. If you selected the wrong date, time or locker size, contact customer support from your account. Changing locker size may result in the price difference being charged.
Payment is by bank card only, online or directly on site. Cash is not accepted.
A locker can be booked for up to 10 days.
The QR code is valid for 24 hours. Reload or refresh the link you received to get a valid QR code.
Any overrun is charged pro rata for the additional time.
First use the customer-support chat available in your account. If you do not receive a reply within a reasonable time or need prompt assistance, call us on 06 75 83 73 47.
Look for the icon with two speech bubbles in your account.Key boxes
Owners, concierge services and short-term rental managers who want to arrange a secure, self-service key handover.
Subscriptions are arranged on site. To arrange your subscription, call 06 75 83 73 47 directly.
Yes. Several key boxes can be linked to the same account.
From your personal area, select the relevant box, enter the guest’s contact details and set their access period. They automatically receive a link by SMS or email giving them access to their QR code.
Their access is valid only during the period you set.